Privacy Policy

Last Updated: March 22, 2026

GetHaulDirect ("we," "our," or "us") operates the GetHaulDirect.com freight marketplace platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform").

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, company name, and role (shipper or carrier). Carriers also provide DOT number, MC number, and insurance documentation.

Transaction Data: We collect information related to freight shipments, including pickup and delivery locations, freight types, weights, dates, bid amounts, and payment information.

Location Data: For carriers using our tracking features, we collect GPS location data to provide real-time shipment tracking to shippers.

Usage Data: We automatically collect information about how you interact with the Platform, including IP address, browser type, pages visited, and timestamps.

Communications: We retain messages exchanged between shippers and carriers through our Platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform and its features
• Process transactions and facilitate freight shipments
• Verify carrier credentials (FMCSA, DOT, insurance)
• Enable real-time shipment tracking
• Send transactional notifications (bid updates, shipment status, payment confirmations)
• Analyze usage patterns to improve our services
• Prevent fraud and ensure platform security
• Comply with legal obligations, including FMCSA regulations

3. Information Sharing

We share your information in the following circumstances:

• Between Shippers and Carriers: When a bid is accepted, relevant contact and shipment information is shared between the parties to facilitate the transaction.
• Payment Processors: We share payment information with our secure payment processing partners to facilitate escrow and payments.
• Verification Services: We share carrier information with FMCSA and insurance verification services.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure payment processing with PCI-DSS compliant partners
• Regular security audits and vulnerability assessments
• Access controls and employee training

While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain your account information for as long as your account is active. Transaction records are retained for a minimum of 7 years for regulatory compliance. You may request deletion of your account, and we will remove your data except where retention is required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@gethauldirect.com.

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze Platform usage. You can manage cookie preferences through your browser settings. Essential cookies required for Platform functionality cannot be disabled.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

GetHaulDirect
Email: privacy@gethauldirect.com
Website: gethauldirect.com