Terms of Service

1. Platform Overview

GetHaulDirect is a technology-enabled freight marketplace operated by a licensed FMCSA property broker. We arrange the transportation of property by motor carrier for compensation; we are not a motor carrier and do not own or operate trucks. Shipments are performed by independent motor carriers who hold their own FMCSA operating authority and insurance.

2. Identity of Service Provider

This service is operated by CVS LOGISTICS LIMITED LIABILITY COMPANY (a New York limited liability company, USDOT 3176886, FMCSA Property Broker MC-123033), doing business as GetHaulDirect (the “Platform”, “we”, “us”). Our principal office is 901 Avenue H Apt 5K, Brooklyn, NY 11230. We are a licensed property broker authorized by the Federal Motor Carrier Safety Administration to arrange the transportation of property by motor carrier for compensation under 49 U.S.C. § 13904.

3. Broker Disclosures (49 CFR Part 371)

The Platform acts as a property broker. The Platform does not own or operate trucks; transportation is performed by independent motor carriers (“Carriers”) who hold their own FMCSA operating authority and insurance.

(a) Records and Right to Inspect (49 CFR § 371.3). The Platform maintains records of every transaction including: shipper, motor carrier, bill of lading or freight bill number, amount of compensation received by the Platform from the shipper and from the carrier (if any), description of non-brokerage services performed, and amount of any volume or other discounts. Each party to a brokered transaction has the right to review the records of that transaction; please email broker-records@gethauldirect.com to request your records.

(b) No Rebates (49 CFR § 371.9). The Platform does not give or accept rebates from carriers or shippers in violation of 49 CFR § 371.9. The 5% platform fee is the only compensation paid to the Platform on a brokered shipment.

(c) Surety Bond (49 CFR § 387.307). The Platform maintains a $75,000 surety bond (BMC-84) on file with the FMCSA. Claims against the bond may be submitted to the FMCSA per 49 CFR § 387.307.

(d) Identity. The legal name of the broker is CVS LOGISTICS LIMITED LIABILITY COMPANY; FMCSA-issued docket number is MC-123033.

4. Account Registration

You must provide accurate information when creating an account. Shippers must verify their business identity. Carriers must provide valid DOT and MC numbers, proof of insurance, and maintain an active FMCSA authority.

5. Load Posting and Matching

Shippers may post loads with accurate details. Carriers are auto-matched to loads based on their preferences. Accepting an offer creates a brokered transportation arrangement between the shipper and the carrier, with the Platform acting as the licensed property broker of record.

6. Transaction Fees

GetHaulDirect charges a flat 5% platform fee on the load rate for every successful transaction as broker compensation. The shipper pays the load rate posted at booking; the platform fee is deducted from the carrier's payout via Stripe Connect application_fee_amount, so the carrier receives ninety-five percent (95%) of the load rate upon delivery confirmation. The fee is itemized on every invoice in accordance with 49 CFR § 371.3. There are no subscription fees, posting fees, or quick-pay surcharges.

7. Payments and Escrow

Funds are held in escrow upon booking and released to the carrier upon delivery confirmation (typically within 1 business day of POD upload). Disputes must be filed within 7 days of delivery.

8. Carrier Requirements

Carriers must maintain active FMCSA operating authority, valid insurance (minimum $750,000 cargo, $1,000,000 liability), satisfactory safety rating, and comply with all DOT/FMCSA regulations.

9. Prohibited Conduct

• Providing false or misleading information
• Double-brokering loads
• Operating with expired authority or insurance
• Circumventing platform fees
• Harassment or abusive behavior
• Unauthorized use of another user's account
• Any activity that violates applicable laws

10. Limitation of Liability

As a property broker, the Platform arranges transportation but does not itself perform the carriage. Liability for cargo loss, damage, or delay rests with the motor carrier that performs the shipment. Our total liability arising from brokerage services is limited to fees paid by you in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify GetHaulDirect against claims arising from your use of the platform, violation of these terms, or your transportation activities.

12. Dispute Resolution

Disputes should first be resolved through our in-platform resolution process. Unresolved disputes are subject to binding arbitration under AAA Commercial Arbitration Rules. Class action waiver applies.

13. Intellectual Property

All platform content, features, and functionality are owned by GetHaulDirect and protected by intellectual property laws.

14. Termination

We may suspend or terminate accounts for violations of these terms, fraudulent activity, or at our discretion with notice. Pending transactions will be completed prior to termination.

15. Modifications

We may modify these terms with 30 days' notice for material changes. Continued use after notice constitutes acceptance.

16. Governing Law

These terms are governed by the laws of the State of New York and applicable federal regulations (49 U.S.C. § 13904 and 49 CFR Part 371).

17. Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

18. Contact

For legal inquiries: legal@gethauldirect.com
For broker record requests (49 CFR § 371.3): broker-records@gethauldirect.com