Terms of Service

Last Updated: March 22, 2026

1. Platform Overview

GetHaulDirect is a technology platform that connects shippers directly with carriers. We are not a freight broker, carrier, or shipper. We provide the technology infrastructure for direct freight transactions.

2. Account Registration

You must provide accurate information when creating an account. Shippers must verify their business identity. Carriers must provide valid DOT and MC numbers, proof of insurance, and maintain an active FMCSA authority.

3. Load Posting and Matching

Shippers may post loads with accurate details. Carriers are auto-matched to loads based on their preferences. Accepting an offer creates a binding agreement between shipper and carrier. GetHaulDirect is not a party to the transportation contract.

4. Transaction Fees

GetHaulDirect charges a flat 5% platform fee on the load rate for every successful transaction. The fee is added to the load rate and paid by the shipper at booking. Carriers receive 100% of the agreed load rate upon delivery confirmation. There are no subscription fees, posting fees, or hidden markups for shippers. Carriers may opt into a monthly Pro plan for premium features; pricing is disclosed at signup.

5. Payments and Escrow

Funds are held in escrow upon booking and released to the carrier upon delivery confirmation. Quick Pay option available for carriers (24-48 hour payout). Disputes must be filed within 7 days of delivery.

6. Carrier Requirements

Carriers must maintain active FMCSA operating authority, valid insurance (minimum $750,000 cargo, $1,000,000 liability), satisfactory safety rating, and comply with all DOT/FMCSA regulations.

7. Prohibited Conduct

  • Providing false or misleading information
  • Double-brokering loads
  • Operating with expired authority or insurance
  • Circumventing platform fees
  • Harassment or abusive behavior
  • Unauthorized use of another user's account
  • Any activity that violates applicable laws

8. Limitation of Liability

GetHaulDirect is not a party to any transportation contract and is not liable for cargo loss, damage, or delays. Our total liability is limited to fees paid by you in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify GetHaulDirect against claims arising from your use of the platform, violation of these terms, or your transportation activities.

10. Dispute Resolution

Disputes should first be resolved through our in-platform resolution process. Unresolved disputes are subject to binding arbitration under AAA Commercial Arbitration Rules. Class action waiver applies.

11. Intellectual Property

All platform content, features, and functionality are owned by GetHaulDirect and protected by intellectual property laws.

12. Termination

We may suspend or terminate accounts for violations of these terms, fraudulent activity, or at our discretion with notice. Pending transactions will be completed prior to termination.

13. Modifications

We may modify these terms with 30 days' notice for material changes. Continued use after notice constitutes acceptance.

14. Governing Law

These terms are governed by California law and applicable federal regulations (49 CFR).

15. Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

16. Contact

For legal inquiries: legal@gethauldirect.com