Privacy Policy

1. Information We Collect

We collect information in the following categories:

• Account Information — name, email, phone, company details, DOT/MC numbers
• Transaction Data — load details, bids, payments, shipping history
• Location Data — GPS coordinates for tracking shipments and matching carriers
• Usage Data — pages visited, features used, session duration, device information
• Communications — in-app messages, support tickets, feedback

2. How We Use Your Information

• Provide, maintain, and improve our freight platform
• Match shippers with verified carriers
• Process transactions and payments securely
• Send notifications about loads, bids, and shipment status
• Verify carrier credentials (FMCSA, insurance)
• Prevent fraud and enforce our Terms of Service
• Generate analytics and market insights
• Communicate platform updates and promotional offers

3. Information Sharing

We may share your information in the following situations:

• Between shippers and carriers involved in the same transaction
• With payment processors (Stripe) to complete transactions
• With FMCSA and insurance verification services
• When required by law or legal process
• With your consent for other purposes

We do not sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures including TLS encryption, PCI-DSS compliance for payments, regular security audits, and strict access controls to protect your information.

5. Data Retention

We retain your data for as long as your account is active. Transaction records are kept for 7 years for legal and accounting purposes.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data in a portable format
• Opt out of marketing communications
• Restrict processing of your data

Contact privacy@gethauldirect.com to exercise these rights.

7. Cookies and Tracking

We use essential cookies for authentication and session management. Analytics cookies help us understand how you use the platform.

8. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what data we collect, request deletion, and opt out of data sales (we do not sell data).

9. Children's Privacy

Our services are intended for users 18 years and older. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or platform notification.

11. Contact Us

For privacy-related inquiries: privacy@gethauldirect.com