Talk to a human.
Questions about a load, a payout, carrier verification, or just how the platform works? Reach us by email, in-app chat, or phone — real people, no phone-tree.
Loads, payouts, verification, account help. Fastest for anything tied to a specific load or shipment.
We text sign-in codes, load offers and shipment updates — never marketing. Opting in is optional; see the text message programme page.
Use the Help button (a chat icon on phones) in the bottom-right of any page — it routes straight to the support queue with your account attached. It is not shown on the sign-in and password screens or on the full-screen map; from those, email us.
Company details
Broker of record
CVS Logistics LLC
Holds FMCSA broker authority MC-123033, USDOT 3176886, with an active BMC-84 surety bond. Named on the Broker Disclosure and Terms per 49 CFR § 371.
Operating company
FalconAI LLC
331 E Street Rd, Feasterville-Trevose, PA 19053. GetHaulDirect is a brand of FalconAI LLC, which runs engineering, support, carrier onboarding, and the Stripe Connect platform account.
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