Delete your account

Delete it in the app

Takes under a minute and happens immediately.

1. Open the app and sign in.
2. Driver app: tap More in the bottom bar. Shipper app: on My loads, tap the person icon in the top right to open Account.
3. Scroll to the bottom and tap Delete account.
4. Type DELETE in the box and tap Delete for good.

Delete it on the website

Sign in at gethauldirect.com, open Dashboard → Profile → Settings, and use Delete Account at the bottom of the page, then Yes, Delete. The website asks you to confirm twice instead of typing the word; the deletion itself is the one the app performs.

Ask us to delete it — no sign-in needed

If you cannot get into your account, email support@gethauldirect.com from the address you signed up with, with Delete my account as the subject. Tell us the email address or phone number on the account; if you are writing from a different address, say so and we will verify you another way before deleting anything. We complete the deletion within 30 days and write back when it is done.

Employee drivers added by a fleet do not have their own account to delete — ask your dispatcher to remove your access, which ends it. Demo accounts cannot be deleted.

What is deleted

As soon as you confirm:

• Your name, company name, email address, phone number and profile photo
• Your identity-check images — the photographs of your ID and the selfie frames from the liveness check — together with the verification session itself
• Every signed-in session and saved token, on every device, so you are signed out everywhere at once

A carrier account also goes offline immediately, so the matching engine stops sending you loads.

What we keep, and for how long

Deleting your account does not erase the freight you moved. US freight and tax law requires us to keep those records. Your contact details are removed from your user account, but the business identity on a brokered transaction — the carrier or company name, the DOT and MC numbers that make the record a legal record — stays on it, and for an owner-operator that name is a person’s name:

• Brokered transaction records — at least 3 years.As an FMCSA-authorized property broker (MC-123033, CVS Logistics LLC) we must keep a record of each transaction under 49 CFR § 371.3: who shipped, who hauled, the dates and the money.
• Loads, shipments, invoices and payment records — 7 years, for tax and accounting.
• Carrier compliance paperwork you uploaded — certificates of insurance, W-9s, medical cards, vehicle registrations — for the same period, as part of the broker record that shows the carrier was qualified at the time.
• A do-not-contact marker on your old address, so no later email or text can reach you by accident.

Identity-check images are the exception that is never kept: deleting your account removes them at once. Even without deleting, they are erased automatically 365 days after your verification is decided, or 90 days after you start a check you never finish. The full picture is in our Privacy Policy, section 5.

One thing that can block it

We refuse the deletion while a shipment of yours is in flight — a load someone is carrying right now, or one you are carrying. Wait for delivery, or write to support@gethauldirect.com to cancel it first, then delete. The app tells you how many shipments are in the way.

Questions

Deletion and privacy requests: support@gethauldirect.com or safarov@falconai.llc. Broker records under 49 CFR § 371.3: broker-records@gethauldirect.com.