Cancellation, Deposit & Refund Policy

1. Who we are

GetHaulDirect is operated by CVS LOGISTICS LIMITED LIABILITY COMPANY, a licensed property broker — MC-123033, USDOT 3176886. We arrange transportation with FMCSA-authorized motor carriers; we do not transport shipments ourselves. This policy is published in accordance with 49 CFR 371.117.

2. We take no deposit

We do not collect a deposit, booking fee, or any advance payment to post a shipment or receive offers. Posting is free.

Private (non-business) shippers add a payment card before booking. Adding the card does not charge it— it authorizes nothing until you accept a specific carrier’s offer.

3. When you are held and when you are charged

Accepting an offer places an authorization on your card for the load amount — an authorization, not a charge. The funds are held by our payment processor (Stripe) and are taken from your card and released to the carrier only after you confirm delivery. If the shipment is cancelled before then, the authorization is voided and no money ever leaves your account. Our platform fee is a flat 5% of the agreed rate and is deducted from the carrier’s payout — it is not added on top of your price.

4. Cancelling

• Before you accept an offer: cancel any time from your dashboard, at no cost. Nothing has been charged.
• After accepting, before pickup: cancel from the shipment page and the full held amount is released back to your card. Refunds typically settle in 5–10 business days depending on your bank.
• After pickup:the shipment is in the carrier’s custody and cancellation is handled case by case — contact us and we will mediate with the carrier. Charges already earned for work performed may be retained by the carrier.
• If the carrier fails to show: you are refunded in full and we re-match your shipment at no additional cost.

5. Refunds

Refunds are issued to the original payment card. We do not issue cash or third-party refunds. If you believe you were charged in error, email support@gethauldirect.com. Do it before the funds are released: the platform captures the payment 24 hours after delivery unless you have released it sooner, and once the carrier has been paid the remedy is a card chargeback through your own bank.

6. Moving household goods

If your shipment is household goods, federal rules give you specific protections. Please read Ready to Move? — Tips for a Successful Interstate Move and Your Rights and Responsibilities When You Move. Estimates shown on this platform are based on the transporting carrier’s tariff, which the carrier will make available on reasonable request.

7. Contact

CVS LOGISTICS LLC d/b/a GetHaulDirect
901 Avenue H Apt 5K, Brooklyn, NY 11230
support@gethauldirect.com